Frequently Asked Questions (FAQ)
Welcome to the VÄRLDENS FAQ page! Below, you'll find answers to our most frequently asked questions. If you don’t see your question here, feel free to reach out to us.
1. What is VÄRLDENS?
VÄRLDENS is a fashion brand offering a wide range of premium clothing, from elegant nightwear to everyday casuals. Our designs are crafted for comfort and style, blending high-quality materials with modern trends.
2. What are your shipping options?
We offer standard and expedited shipping. Shipping costs and delivery times depend on your location and the shipping method selected at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our shipping provider’s website.
4. What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Please ensure that the product is unworn, unwashed, and with all original tags attached. To initiate a return, contact our customer service team at [insert email].
5. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors, depending on availability. If the item you want to exchange is out of stock, we will process a return and issue a refund instead.
6. How do I know what size to order?
We have a detailed size guide available on each product page. We recommend checking the measurements to ensure a perfect fit before placing your order.
7. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within [insert time frame] of placing the order. Please contact our customer service as soon as possible if you need to make changes.
8. How can I contact customer service?
You can reach us by:
- Email: [insert customer service email]
- Phone: 503-477-1884
- Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (PST).
9. Do you offer international shipping?
Yes, we ship internationally! Shipping fees and delivery times will vary depending on your location. Customs fees may apply for international orders, and these are the responsibility of the customer.
10. How do I care for my VÄRLDENS garments?
Care instructions are included on the label of each garment. We recommend following the washing and drying instructions carefully to ensure the longevity of your items.
11. Do you have a loyalty program or offer discounts?
Yes! We offer seasonal promotions, discounts, and exclusive offers to our subscribers. Sign up for our newsletter to stay updated on the latest deals.
12. Are your products ethically made?
At VÄRLDENS, we are committed to sustainability and ethical production practices. Our garments are crafted using high-quality materials sourced responsibly, with a focus on minimizing our environmental impact.